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Customer service : A practical approach |
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| ชื่อเรื่อง: | Customer service : A practical approach |
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| ผู้แต่ง | Elaine K. Harris |
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| สำนักพิมพ์ |
Pearson Education |
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| เลขเรียกหนังสือ | HF 5415.5 H37C 2014 |
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| คำสำคัญ | CUSTOMER SERVICES ; CUSTOMER RELATIONS ; CONSUMER SATISFACTION |
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| This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. 2020-07-15 11:04:00 |
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